Privacy Policy

Privacy Policy

Overview

Luminosity Solar SAS (“Luminosity Solar,” “we,” “us,” “our”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe our practices regarding personal information we collect from users of our Site and Services (as defined in the Terms of Use). Capitalized terms not defined in this Privacy Policy have the meanings given in our Terms of Service.

The processing of Personal Data shall always be in line with the United States Privacy Principles contained in the New York Privacy Act (2023) and in accordance with country-specific data protection regulations applicable to Luminosity Solar.

We have implemented a number of technical and organizational measures to ensure the most complete protection of Personal Data processed through the Site.

For the purpose of the GDPR:

  • In respect of the Personal Data of the Website and the Services, the Data Controller is Luminosity Solar.
  • In respect to Personal Data of end users or organizations of clients that use our Services, Luminosity Solar may also process Personal Data on behalf of its clients as a data processor. When working as a data processor, Luminosity Solar will be acting on the instructions of its client and will work hard to ensure that the client is fully GDPR compliant. You will need to review the privacy policy of that client, as in this instance, they will be the data controller, and we will only process Personal Data on behalf of our clients in accordance with their instructions and not for our own purposes. Similarly, where we act as a data processor, Luminosity Solar has no direct control over the data collected by its clients. This means that you should contact the client with any data controller requests.
  • For the purpose of the Privacy Act, when we act as a data processor, no “disclosure” of Personal Data has been made to us.
  • No mobile data will be shared with third parties.

User Consent

Where we rely on your consent as the lawful basis to process your data, we will always ask you to positively affirm your acceptance. By clicking “I accept the Privacy Policy” or similar, or if we indicate that by clicking a button you are accepting this Privacy Policy, you acknowledge and agree to be bound by this Privacy Policy.

We note that certain contact or other data forms where consent is required to be given by you include no pre-checked checkboxes so that you are able to freely and affirmatively opt-in. In cases where we do not consider it practical to include a checkbox, we will indicate that by clicking a certain button you have agreed to the terms of this Privacy Policy. We will also provide you with notice on the Site specifically detailing what it is that you are consenting to in clear and plain language, ensuring that each matter that requires consent is clearly distinguishable.

If you believe that consent has not been given freely or in breach of the terms of this Privacy Policy, please contact us.

Children

Our service is not offered to persons under the age of 13. We do not knowingly collect Personal Data from such visitors without parental or guardian consent and require our clients to fully comply with applicable law in the data collected from children under the age of 13.

If you become aware that a child has provided us with information, please contact us. Any information that is in breach of this provision will be deleted.

Types of Data We Collect

Personal Data means any information that allows someone to identify you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

Anonymous Data means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect both Personal Data and Anonymous Data, as described below.

Information You Provide to Us

1. Payment Data

When you make a purchase, we will collect all the information necessary to complete the transaction, including your name, credit card information, debit card information, billing information, and/or PayPal information.

The Personal Data we collect will be the data that you input in any payment area on the website.

  • Your consent through your voluntary submission of the form and agreeing to these terms;
  • The Personal Data being necessary for the performance of a contract to which you are a party, including the payment of goods or services; and/or
  • Any other legitimate interests as detailed below.

This Personal Data is needed to enable us to process your payment for the goods or services. We retain information on your behalf, such as domain names, URLs, time zone preferences, Invoice Service invoices, transactional history, messages, and any other information that you store in our website.

2. Additional Data

If you provide us with feedback or contact us via e-mail or other means, including by phone call or by contracting with us, we will collect your name and e-mail address, as well as any other content included in the e-mail or conversation, in order to send you a reply. We will store and process your communications and information as needed. When you participate in one of our surveys, we may collect additional profile information.

The legal basis for this processing is based on:

  • Your consent submitted in a form and agreeing to the terms, or by your voluntary submission of data to us through other means;
  • The Personal Data being necessary for the performance of a contract to which you are a party; for carrying out pre-contractual measures; and/or
  • Any other legitimate interests as detailed below.

By submitting the form or making contact with us, such Personal Data is transmitted on a voluntary basis, and you consent to its collection.

3. Subscription Data

On the Site, you may have the ability to subscribe to various newsletters or other forms. We may collect the data when you input your details for subscription purposes.

The Personal Data is processed for the purpose of informing you, regularly, by means of a newsletter or other offer form. The personal information collected during the subscription will only be used for marketing materials or for reasons made known on the form.

The legal basis for this processing is based on:

  • Your consent through your voluntary submission of the form and agreeing to these terms; and/or
  • Any other legitimate interests as detailed below.

By submitting the form and voluntarily providing us with your data, you are providing consent to the use of such data by us. For the purpose of revocation of consent, there is a corresponding unsubscribed link found in each subscription email.

4. Mobile Data Protection

Luminosity Solar does not share, sell, or distribute any mobile data, including phone numbers or SMS-related information, to third parties. Any mobile data collected is used solely for internal purposes, such as account authentication or customer support. Your mobile data will never be used for marketing or sold to advertisers.

Information we collect as you use our services

1. Log Data

To enhance our Site and Services, our servers (which may be hosted by third-party service providers) collect certain information from you, including browser type, operating system, Internet Protocol (IP) address (which may vary from session to session), domain name, and timestamps of your visits.

This data is processed to:

  • Operate and improve our website and services.
  • Ensure website security.
  • Maintain database backups.
  • Facilitate communication with users.

Legal Basis for Processing:

  • Performance of a contract to which you are a party.
  • Carrying out pre-contractual measures.
  • Legitimate business interests, including personalization of services.

2. Google Analytics

We use Google Analytics and Google Analytics for Display Advertising. These tools collect anonymized data about how users interact with our website to improve functionality and user experience.

More information about Google Analytics:

Users can opt out of Google Analytics for Display Advertising through the Google Ads Preferences Manager.

Information We Collect as a Data Processor

1. Client Data

We may process Personal Data that our clients share with us, including names, email addresses, birthdates, and support ticket details. This data may be manually or automatically transferred through API integrations with our systems.

As a data processor, we:

  • Process personal data only under client instructions.
  • Ensure confidentiality among employees handling data.
  • Implement security measures for data protection.
  • Assist clients in upholding GDPR compliance and obligations.
  • Delete client-related data upon request after service termination.

2. Use of Personal Data

Personal Data is used to:

  • Conduct business operations.
  • Manage and execute contracts.
  • Provide and personalize Services.
  • Improve our website and offerings.
  • Facilitate communication and support services.
  • Comply with legal obligations.
  • Prevent fraudulent activities.
  • Conduct marketing, research, and analytics.

Creation of Anonymous Data

We may create anonymized data records by removing personally identifiable information. Anonymous data helps analyze trends and improve services. We reserve the right to use and disclose such data at our discretion.

Consequences of Not Providing Your Data

If you choose not to provide your Personal Data, some or all of the following may occur:

  • We may not be able to provide you with the requested products or services at the expected standard or at all;
  • You may not be able to participate in competitions or promotions;
  • We may not be able to inform you about products or services you may be interested in;
  • Your experience on our website may be less personalized and engaging.

Cookies Policy

We use cookies and URL tracking to gather information regarding your visit, such as date, time, and viewed content. Cookies are small data files stored on your device during website visits.

We may use:

  • Session Cookies, which expire when you close your browser;
  • Persistent Cookies, which remain until manually deleted.

Cookies facilitate automatic logins and personalized content experiences. You can manage or delete cookies via your browser settings.

Managing Your Personal Data

Subject to the Privacy Act and the GDPR, you may request access to the personal information we hold about you by contacting us. All requests for access will be processed within a reasonable time.

1. Accessing or Rectifying Your Personal Data

If required by law and if reasonably practicable, we may provide you with tools and account settings to access, correct, delete, or modify the Personal Data you provided to us. You can download and access certain information you provide to us by emailing us. In the event that you are unable to access your account to rectify your Personal Data, you may submit a request to us to correct, delete, or modify your Personal Data and download the data for you.

2. Deletion

We keep data for as long as it is needed for our operations. If you deactivate and delete your account, your data will no longer be visible on your account.

If you wish to have us delete your data, please contact us.

3. Object, Restrict, or Withdraw Consent

If you have an account on the website, you will be able to view and manage your privacy settings. Alternatively, if you do not have an account, you may manually submit a request to us if you object to any Personal Data being stored or if you wish to restrict or withdraw any consent given for the collection of your Personal Data.

You may withdraw your consent to the processing of all your Personal Data at any time. If you wish to exercise this right, you may do so by contacting us.

You may withdraw your consent or manage your opt-ins by either viewing your account on the Site or clicking the unsubscribe link at the bottom of any marketing materials we send you.

4. Portability

We may provide you with the means to download the information you have shared through our services. If you require such information, please email us.

We may retain your information for fraud prevention or similar purposes. In certain instances, we may not be required or able to provide you with access to your personal information. If this occurs, we will give you reasons for our decision not to provide you with such access to your personal information in accordance with the Privacy Act and the GDPR.

There is no application fee for making a request to access your personal information. However, we may charge an administrative fee for the provision of information in certain circumstances, such as if you make repeated requests for information or where the information is held by a third-party provider.

Where we act as a data processor, we do so on behalf of our client and in accordance with their instructions. This means that should you wish to access, review, correct, transfer, modify, or delete any Personal Data we process on behalf of a client, you should contact the client with your request.

Security of Your Personal Data

Luminosity Solar is committed to protecting the security of your Personal Data. We (and our third-party service providers) use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while Luminosity Solar uses reasonable efforts to protect your Personal Data, we cannot guarantee its absolute security.

No Mobile Data Sharing with Third Parties

Luminosity Solar does not share, sell, or distribute any mobile data, including phone numbers or SMS-related information, to third parties. Any mobile data collected is used solely for internal purposes, such as account authentication or customer support. Your mobile data will never be used for marketing or sold to advertisers.

International Transfer and Disclosure of Personal Data

We may disclose personal information to our related bodies, corporate and third-party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to entities located outside of America, including the following:

  • Our related bodies corporate;
  • Our data hosting and other IT service providers, located in various countries; and
  • Other third parties located in various foreign countries, such as our contractors in Africa, Asia, and other foreign jurisdictions.

We may disclose your personal information to entities who may store or process your data overseas.

Where we act as a data processor, Luminosity Solar complies with our client’s requests in respect of how we deal with end-customer data.

Contact Information

Luminosity Solar welcomes your comments or questions regarding this Privacy Policy. If you have a question regarding this Privacy Policy or you would like to make a complaint, please contact us by email using our contact details below.

If you wish to raise a concern about our use of your information, you have the right to do so with your local supervisory authority.

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